FAQ
ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
SECURITY
Is your online shopping secure?
Yes, we use the latest technology to insure that all of your personal information secure. In addition, please note that your credit card issuer does have online shopping protection. In addition, we do not share any personal information to any individual or business.
PAYMENT
What forms of payments do you accept?
Online: paypal.
Offline: Fax or mail in your payment. Pay by credit card, money order, cashier check, or paypal.
Phone: Phone in your order to 414-737-4900.
Purchasing by credit card.:at this time the Federal Government is not taxing the internet. Therefore, there is no sales tax on your order. However, Arizona residents will have a state sales tax of 6.3% added automatically to your order total.
RETURNS
What is your returns policy?
We allow 30 days from the date you received your gear to setup a return. All returns must have a return authorization number before making the return. To setup a return, email us at masony@msn.com or call us at 414-737-4900 to obtain a return authorization. Any goods returned will not be accepted without an authorization number. All original packing materials must be included, and merchandise must be in new condition. Customers are responsible for shipping items to massmusiK on all returns, unless they received a damaged or defective item and are exchanging it for another item of the same make and model. If you decide to return an item for exchange or refund, then you are responsible for any shipping and handling charges including shipping charges to your door for products that have free shipping. Refunds for any returned item will be deducted a restocking of 15% of the item value as well as any outbound shipping fees. Items returned for exchange or exchange credit toward a later purchase will not be assessed a restocking fee. Items returned for exchange or exchange credit toward a later purchase will be credited for the full item value minus any outbound shipping charges.
PRIVACY POLICY
​
This Privacy Policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this Privacy Statement.
From time to time we may change this policy by updating this page. You should regularly check this page to ensure that you are happy with any changes.
​
WHAT INFORMATION WILL YOU NEED?
​​
-
NAME
- TELEPHONE
- EMAIL ADDRESS​​
​
WHAT WE DO WITH YOUR INFORMATION​
​
We require this information for the following reasons...
​
-
To improve our products and services
-
To properly respond to your enquiries
-
Internal record keeping
​
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone and may use the information to customize the website according to your interests.
​
SECURITY
​
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
​
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.